Refund policy

Returns

We accept returns on eligible items within 10 days of delivery.

To qualify for a return, items must:

• Be unworn, unused, and in their original condition
• Include all original packaging
• Have all tags attached, when applicable
• Be free of signs of wear, damage, odors, stains, alterations, or washing

Items that have been worn, used, washed, altered, or damaged are not eligible for return.

Once your return is received and approved, you may choose one of the following:

• Exchange: Exchange the item for another available item of equal value, subject to availability.
• Store Credit: Receive store credit for the value of the approved returned item.

EU Union:

We accept a 14-day return window starting from the delivery of your item. 

The customer is responsible for return shipping costs. You must return items within the 14-day return window.

Refund Policy

Airiemarie does not offer refunds to the original payment method.

All approved returns are eligible for exchange or store credit only.

Unfortunately, we do not accept returns for gift cards. 

Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, you will receive store credit for the value of the approved returned item.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or store credit:

• Sale or clearance items
• Promotional or discounted merchandise
• Limited-edition releases marked as Final Sale
• Customized or personalized items
• Gift cards

Product Care & Normal Wear

Our pieces are designed to be worn, enjoyed, and cared for. Normal wear and tear that occurs over time is not considered a product defect and does not qualify for a return or exchange.

We will not accept items showing signs of wear, improper care, damage, alteration, or misuse.

Return Shipping

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping method when returning an item. Airiemarie is not responsible for packages that are lost or damaged while being shipped back to us.

Pop-Up Shop Purchases

Returns for items purchased at a pop-up shop must be initiated within the 7-day return window following the purchase. We do not accept returns after the applicable return period has passed.

How to Start a Return (for exchange or store credit)

To request a return, please contact us within 10 days of delivery and provide:

• Your order number
• The item(s) you would like to return
• Your preferred option: exchange or store credit

Email: hello@airiemarie.com

Once your request has been reviewed and approved, we will provide instructions for completing your return.

Airiemarie reserves the right to refuse any return that does not meet the requirements outlined in this policy. Items returned that do not qualify may be sent back to the customer at the customer’s expense.